February 2011

Let me begin today the same way that my colleagues at FinCEN and I have begun many discussions over the past year as we sat down with individual depository institutions around the country: "Please tell me about your institution and how you seek to serve your customers." Followed perhaps by, "What are your funding sources, the key concentrations in your lending portfolio - i.e. the products and services you provide?" and, "What do you feel differentiates your institution from your competitors in the value you bring to your customers?"