FinCEN does not send unsolicited requests and does not seek personal or financial information from members of the public. Those who believe that they have been a victim of a financial scam or fraud should report this information to local, state, or federal law enforcement authorities. FinCEN is not an agency that can investigate such matters or impose criminal penalties. For additional information, please visit the Consumer Financial Protection Bureau website, which contains resources for detecting, preventing, and reporting fraud and scams.
Please utilize only one of the three methods when sending an inquiry to FinCEN:
- The contact form on this page (www.fincen.gov/contact)
- Sending an email to FRC@fincen.gov
- Leaving a voice message on our Regulatory Helpline (1-800-767-2825 toll free or 703-905-3591).
Sending an inquiry more than once slows the response time, as it creates duplicate inquiries in our system. All inquiries are responded to in the order in which they are received, regardless of the method that is used. We continue to strive to respond to each inquiry in a timely manner. Thank you for your cooperation.